Privacy Policy

1. Who we are

TensorView operates https://ai.tensorview.cc. For privacy requests, email support@tensorview.cc. That is the only support address shown to customers.

2. Data we collect

Account. You can sign up with an email and password, or with a phone number and a one-time code. We store the email or phone number, the display name you enter, and an avatar URL if you add one. Passwords are hashed by Supabase. We cannot read them.

Content you create. This includes project names, descriptions, prompts you send to the model, chat messages, and the pages we generate or publish. If you mark a page public, anyone with the link can open it.

Usage. Your plan, credit balance, and the usage we record in order to deduct credits.

Payment records. Card payments are processed by Creem as merchant of record and charged in USD. We store the order number, plan, amount, status, and the provider transaction id. We do not receive or store card numbers, CVV, or full payment credentials.

Messages you send us. The feedback form includes the email, subject, and message you type, plus the page URL, so we can reply.

Connections you choose. We store a token only if you use Advanced publish with Vercel, or if you connect GitHub or Gitee, and only to perform the deploy or push you asked for. Vercel tokens are encrypted; we show only the last few characters. These tokens are not used for anything else.

3. How we use data

To create and sign in to your account, generate pages, save projects, publish links you choose to make public, count credits, and activate the plan after a successful payment.

To answer feedback and billing questions. Feedback is delivered to our support inbox. We reply to the address you gave us.

To fix the product. We use Microsoft Clarity to see whether pages work. We do not use it for advertising, and we do not sell those records.

Prompts are sent to the model provider that generates the reply (currently DeepSeek and Alibaba Cloud Model Studio / DashScope), only to complete that request. We do not use your content to train our own models. The provider handles API data under its own terms.

4. Cookies

We use a small number of cookies. We do not use advertising cookies. A language cookie (tv.lang) remembers Chinese, English, or Japanese. A Supabase session cookie keeps you signed in. A sidebar cookie remembers whether the sidebar is open.

Microsoft Clarity sets its own cookies to measure visits and record how a page is used (for example, where people click) so we can fix the interface. You can block third-party cookies in your browser. Account features still work; we just have less information for debugging.

5. Who we share data with

We share data only to do the things above. We do not sell personal information.

Supabase stores accounts, projects, and orders. Cloudflare hosts the site and carries requests. Creem collects subscriptions, tax, and subscription status, and sees the email used at checkout plus payment details. Resend sends email. Microsoft provides Clarity. DeepSeek and Alibaba Cloud generate content. EdgeOne or Vercel applies only if you use Advanced publish. GitHub or Gitee applies only if you connect them.

We may disclose records if the law requires it, or to investigate fraud or a security incident.

6. What we do not do

We do not sell personal information, we do not train our own models on your projects, we do not give your email or project content to ad networks, and we do not add tracking scripts that are unrelated to running the product.

7. How long we keep data

We keep your account and projects until you delete them or email us to delete them. We keep payment records for as long as we need them for disputes and bookkeeping. We keep feedback until the request is handled. After you disconnect Vercel, GitHub, or Gitee, we stop using that token.

Creem, as merchant of record, keeps payment data under its own duties. That data is not in our database.

8. Your requests

Email support@tensorview.cc to access, correct, or delete the account data we hold, or to export your projects. We reply within 30 days. After deletion, public links stop working, except for payment records we must keep.

9. Children

The service is not for anyone under 16. If we learn that we have collected a child's personal information, we delete it.

10. Security and changes

The site uses HTTPS. Card data is handled by Creem and does not reach our servers. No system is perfectly secure. If you think your account was accessed without permission, email us.

When we change this policy, we change the date at the top. Continuing to use the service means you accept the updated policy.